Contact Information

At OPALN, we maintain complete transparency and clear pathways for customer communication. To ensure your inquiries are handled efficiently, please utilize our primary channels detailed below. Our customer care teams are trained to provide comprehensive support regarding product configurations, shipping logistics, billing inquiries, and return processes.

Core Corporate Coordinates

Legal Business Name: LIFEUNLOCKED SUPPORT PTY LTD

Australian Company Number (ACN): 697 449 906

Store Brand Identifier: OPALN

Verified Commercial Website: www.opaln.shop

Primary Contact Email: info@opaln.shop

Customer Care Telephone Line: +61 (485) 986-798

Official Registered & Corporate Address: Suite 5, 14 South St, IPSWICH, QLD, 4305, Australia

Operational Availability and Support Hours

Our centralized support desk operates during the following standard hours to assist the United States market:

  • Monday through Friday: 9:00 AM to 5:00 PM (EST) — Eastern Standard Time
  • Saturday and Sunday: Closed (Inquiries submitted over weekends will be handled in priority sequence on Monday morning).

Response Time Commitment

We aim to handle all valid consumer inquiries within a firm timeline. All electronic communications received via info@opaln.shop will receive a comprehensive response within 24 business hours. Please check your spam filters if a response does not arrive within this window.